Privacy Policy

Certainly. Below is your updated Privacy Policy with the Text Messaging and SMS Communication clause included. I’ve placed it right after the "Marketing and Advertising" section for clarity and flow.

Privacy Policy
Last updated: May 1, 2025

This Privacy Policy describes how Wholesale Septic Supply (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wholesalesepticsupply.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account or transactions, maintain your account, arrange shipping, and facilitate returns or exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. Shopify processes this information as outlined in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include tailoring content and ads based on your interaction with the Site.

Text Messaging and SMS Communication

We may communicate with you via text message (SMS) for customer service and support purposes, such as assisting with product identification, order questions, or technical troubleshooting. These messages are sent only after you provide verbal consent over the phone to receive such texts.

We do not sell or share your mobile phone number with third parties for their marketing purposes. We may share your number only with our SMS service provider (RingCentral) solely to deliver messages on our behalf.

Message and data rates may apply. You may opt out of SMS communications at any time by replying "STOP" to any message. For help or additional support, reply "HELP" or contact us at info@wholesalesepticsupply.com.

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from [Company Name] in the following ways:

By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand user interaction.

Most browsers accept Cookies by default, but you can usually remove or reject them in your browser settings. Removing or blocking Cookies can impact functionality. Note: our Site does not currently respond to "Do Not Track" signals.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, analytics, fulfillment).
With business and marketing partners for advertising and service delivery.
When you authorize us to disclose information (e.g., social media widgets, shipping providers).
With our affiliates and corporate group members.
In connection with legal obligations, enforcement of terms, protection of rights, or business transfers such as mergers or bankruptcy.

In the past 12 months, we have disclosed the following categories of personal information:

Category	Categories of Recipients
Identifiers, contact details, order/account info	Vendors, payment processors, customer support, affiliates
Commercial information (orders, support logs)	Fulfillment partners, business analytics tools
Internet or network activity	Analytics providers, service partners
Geolocation data (IP-based)	Security and fraud prevention tools

We do not use or disclose sensitive personal information for purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their content, privacy, or security practices. Please review their policies separately. Public or semi-public information shared on social platforms may be visible to others.

Children's Data

We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it deleted.

Security and Retention of Your Information

While we use security measures to protect your personal information, no system is completely secure. Avoid sending sensitive information over insecure channels.

We retain personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights

Depending on your location, you may have rights such as:

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Right to Restrict Processing
Withdrawal of Consent
Right to Appeal

You can exercise these rights by contacting us. We may require identity verification. Authorized agents may submit requests on your behalf if documented.

You will not be discriminated against for exercising these rights.

Complaints

If you have concerns about our data practices, please contact us. You may also have the right to escalate complaints to your local data protection authority.

International Users

We may store and process your data outside your country, including in the United States. If transferring from the EU/UK, we use appropriate legal mechanisms such as Standard Contractual Clauses.

Contact

If you have questions or want to exercise your rights, contact us at:
Email: info@wholesalesepticsupply.com
Address: 395 County Road 608, Dayton, TX, 77535, US